We offer a 30-day return policy. This means you have 30 days from the date of delivery to request a return.
If The Stander does not meet your expectations, we are happy to assist.
Eligibility for Return
To be eligible for a return:
• The product must be in good condition
• All original components must be included
• Proof of purchase is required
The product does not need to be unused, but it must not show signs of misuse, damage, or unauthorized modification.
Return Shipping
Return shipping is covered as follows:
• Orders shipped within the United States — return shipping is covered.
• Orders shipped within Israel — return shipping is covered.
• International orders (outside the U.S. and Israel) — return shipping costs are the responsibility of the customer.
Return instructions will be provided once your request is approved.
How to Initiate a Return
To request a return, please visit our Contact page and include:
• Your order number
• A brief description of the reason for return
Our team will respond with return instructions.
Damaged or Incorrect Items
Please inspect your order upon delivery.
If your item arrives damaged or incorrect, contact us within 48 hours of delivery and include:
• Your order number
• Photos of the packaging and product
We will evaluate the issue and provide a prompt resolution.
Exchanges
If you wish to exchange your product, the quickest method is to initiate a return and place a new order once the return is approved.
Refund Processing
Once your returned item is received and inspected, you will be notified regarding approval.
If approved, refunds will be issued to the original payment method.
Please note that financial institutions may take several business days to process and post the refund.
